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Vaccine Clinic’s 3 Wizards
Issue: 2021/05 – May
Three men with vision have given their all to make the H-CPC Vaccine Initiative work. The well run shot clinics are the end result of a process that started with true wizards creating systems and processes that make everything work.
L to R: Tom Neal, Mike Murphy and Jerry Moore
Three men with vision have given their all to make the H-CPC Vaccine Initiative work. The well run shot clinics are the end result of a process that started with true wizards creating systems and processes that make everything work.
Tom Neal is THE WIZARD, but not hidden behind any curtain. Front and center in all phases of the process, willing to work nights and weekends, adjusting the way we do things as we discover a better way. But in reality, the very first run was a home run. The clinics were a primer on how organization and thoughtful design can make things work beautifully. He is as dedicated as a person can be to getting as many people vaccinated as possible and willing to go hundreds of extra miles to make it happen.
Mike Murphy is the DATA WIZARD who set up all the spreadsheets, tracking systems, data collection systems using Google technology, and the email platform for contacting registrants with appointment invitations. The process went from an early version with the Wizards doing it all after registration to a process with more involvement from the call center, data entry and schedulers.
Jerry Moore was the PROCESS WIZARD who helped to developed policy, training manuals and manage all the data coming fast and furious after the call center opened. For months he was of the two back office wizards managing the mountain of data and helping us all to develop processes that would make our work run even more smoothly. Working late into the night became his norm.
The amazing volunteers who gave their time and talent certainly made the initiative work, but without the leadership and vision of these three men, there would not have been a vaccine program on the Plateau.
